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Cancellation policy

In using the shopping service, of URL:http://www.dreamsleep.in/, you (the Customer) are deemed to have accepted the Cancellation Policy listed below:-

International Sleep Solutions Pvt. Ltd. reserves the right to add, delete, alter &/or modify these Cancellation Policy at any time; Publication on website thereof shall be notice. The Customer is therefore advised to read carefully this Cancellation Policy each time he or she uses the shopping service(s) of International Sleep Solutions the agreement between you, the Customer and the International Sleep Solutions shall be subject to the Cancellation Policy contained herein:


Cancellation of Order

The order can be cancelled within 24 hours form the placement of order. After 24 hours NO cancellation of order will be allowed. The cancellation can be done by call on +91 - 8589033246 or by sending an email to support@dreamsleep.in  
 
Cancellation of Order after Receipt of Product(s) by User

The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner and shall immediately intimate the Company’s Customer Care Centre about such damage.

In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Company’s Customer Care Centre about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product in the unlikely event of the Company being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.

In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, the Company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Company’s Logistical Partner. International Sleep Solutions Pvt Ltd will take back the Delivered product in 14 days, after the physical inspection of the product.User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.

All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.