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Refund policy

In using the shopping service, of URL: http://www.dreamsleep.in/,you (the Customer) are deemed to have accepted the Refund Policy listed below:-

International Sleep Solutions Pvt. Ltd.reserves the right to add, delete, alter &/or modify these Refund Policy at any time; Publication on website thereof shall be notice. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of International Sleep Solutions By placing an order the Customer has authorized International Sleep Solutions to pass on the order to the respective Manufacturing Unit (s) / Dealer/ Distributor / vendor / business associate, who are supplying the product, and make sure the product is dispatched /delivered to the given address. Delivery is within Kerala only the agreement between you, the Customer and the International Sleep Solutions shall be subject to the Refund Policy contained herein:

• We accept many Debit/Credit like Federal bank cards, Master Cards and VISA Cards and also offer payment option through Net-Banking. Customers using foreign and international cards should note that this online payment gateway accepts payments only in Indian Rupees. Therefore, the amount charged is the INR value of the product displayed on the site which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate while passing on the order to the payment gateway. Similarly for any applicable refunds the full INR amount which has been charged is refunded which is converted into US Dollars or any other foreign currency at the actual prevailing conversion rate. The difference if any in the refund and amount charged is due to the fluctuation of the conversion rate.

• In case of refunds, the Payment gateway charges and any other charges ( if any ) is chargeable to the customer / buyer / credit card holder / debit card holder etc that are used for purchasing the product ( s) i.e., the Payment gateway charges and any other charges ( if any ) will be deducted from the refundable amount.

• In some cases where a National / international credit card has been used the Credit Card Issuing Company levies a transaction charge for any charge / refund issued. The applicable charge is decided by the issuing bank.

• International Sleep solutions Pvt. Ltd would refund only the amount charged in INR as displayed on the website. International Sleep solutions Pvt. Ltd is not responsible for any charge levied by the credit card Issuing bank for the Indian / foreign transaction or charge or tax levied by the credit card Issuing Bank or Gateway provider.

 

• International Sleep Solutions Pvt Ltd will refund the amount to the same account of the customer,in 21 days after the  verification of the transaction.